Email notification when clients run out of credits // Tener un correo que notifique a los clientes cuando se agotan sus créditos
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Lori Butler
🇬🇧 We currently have an email notification when a pack expires but we do not have an email to inform a client when a pack runs out of credits but it is still active.
🇪🇸 Actualmente tenemos un correo que les notifica cuando su paquete expira, pero no tenemos un correo que les notifique cuando los créditos se han agotado aún cuando el paquete sigue activo.
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Sinead Brophy
Yes would love this
Fernanda García
Merged in a post:
Notify client when their membership is about to expire or run out of credits // Notificar a los clientes cuando su membresía está a punto de expirar o quedarse sin créditos
🇬🇧 Have an automated reminder to our clients when their membership is about to expire or run out of credits. Allow each studio can determine if they want that reminder to go out when you have X days left or X credits left. This is an easy way to aid us in repurchase.
🇪🇸 Tener un recordatorio automático para nuestros clientes cuando su membresía esté a punto de expirar o se estén quedando sin créditos. Permitir que cada estudio determine si quiere que ese recordatorio se envíe cuando queden X días o X créditos. Esta es una forma sencilla de ayudarnos a fomentar la recompra.
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Vanesa Symchych
It actually says their membership was csncelled. Which seems a bit rude and weird. It should say... your pack is expired. Log in to purchsse more credits or whathave you.
But it should not say cancelled. My clients have called me askig me if i cancelled their pack!
Fernanda García
Vanesa Symchych, thanks for bringing this up! 💙 What I can think of to address this is changing the wording for that email template! I think if we adjust the text to tell clients that their pack just expired or that they ran out of credits. We can also share our website's pricing page link and encourage them to buy the pack again so they can keep booking, or if we rather tell them to check out our other plans and get any they want. Do you think this can help?
If your need assistance editing your templated, please let me know. I''ll be super happy to help! 😉
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Lori Butler
It’s me! I vote yes for this!
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Elizabeth Dillon
agree!
Fernanda García
Elizabeth Dillon: Gotcha! 😉
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Susan Walker
Agree this would be a great thing to add
Fernanda García
Susan Walker: Thanks for letting us know. I just added your vote!